Simon Dr

SimonDR Support

Support hours
Support is available by telephone from:

7 a.m. EST to 8 p.m. EST Monday - Friday
8 a.m. EST to 1 p.m. EST on Saturdays

Support contacts
Prior to contacting support, please follow the simple trouble shooting steps. Click on "Trouble Shoot !" below.

	Trouble Shoot !
	Warranty Repair !

Technical support is for current customers only. Please call
800-835-3852, ext. 130 . During normal business hours, your call will be answered by a technician: just ask of DRV support.

Please call technical support if you are a current customer.

For Tips click here.

FAQ
Answers to commonly asked questions by current users.

Q1: How do I rename a patient file and folder?

Call technical support and this will be done remotely by us.

Q2: How do I write to a CD?

1.	Insert your blank CD into the CD drive and wait for the "CD writing window" to come up.
2.	Go back to WhiteCap and navigate to your patient folder that contains the images you wish to write to CD.
3.	Click on the Speedy CD button on the tool bar.
4.	After a few seconds go back to the CD writing window and click "write these files to CD".